{"id":13752,"date":"2025-07-26T01:14:14","date_gmt":"2025-07-26T06:14:14","guid":{"rendered":"https:\/\/peptivialab.com\/privacy-policy\/"},"modified":"2026-02-18T18:01:22","modified_gmt":"2026-02-18T23:01:22","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/peptivialab.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"row-start-1 col-start-1 min-w-0\">\n<div class=\"min-w-0 pl-2 py-1.5\">\n<div class=\"inline-flex items-center gap-1 min-w-0\"><strong>Privacy Policy \u2014 PeptiviaLab.Com (Quebec, Canada)<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"row-start-2 col-start-1 relative grid isolate min-w-0\">\n<div class=\"row-start-1 col-start-1 relative z-[2] min-w-0\">\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Last updated: August 15, 2025<\/strong>\u00a0This policy describes how\u00a0<strong>PeptiviaLab.com<\/strong>\u00a0(&#8220;<strong>we<\/strong>&#8220;, &#8220;<strong>our<\/strong>&#8220;, &#8220;<strong>the Service<\/strong>&#8220;) collects, uses, discloses, and protects your\u00a0<strong>personal information<\/strong>\u00a0when you visit our site, create an account, place an order, or interact with us.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>In brief<\/strong>: we collect the minimum necessary to process your orders, communicate with you, improve the Service, and meet our legal obligations. Your choices (consents) are respected and reversible.<\/p>\n<\/blockquote>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1) Applicable Laws<\/strong>\u00a0We process your information in accordance with Quebec laws, including\u00a0<strong>Law 25<\/strong>, as well as\u00a0<strong>PIPEDA<\/strong>\u00a0where applicable.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>2) Person Responsible for the Protection of Personal Information (PRPPI)<\/strong>\u00a0PeptiviaLab \u2013 Privacy Officer Email:\u00a0<strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@peptivialab.com\">info@peptivialab.com<\/a><\/strong>\u00a0This person oversees compliance, responds to your access\/correction requests, and handles privacy incidents.<strong>3) Information We Collect<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Identification &amp; contact<\/strong>: name, mailing address, phone number, email.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Account &amp; orders<\/strong>: login credentials, purchase history, preferences, order notes.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Payment<\/strong>: payments are processed by a third party (e.g. Stripe); we do not store your card numbers.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Browsing\/technical<\/strong>: IP address, browser type\/version, pages visited, timestamps, performance data.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Communications<\/strong>: messages sent to support, newsletter subscriptions.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Age<\/strong>\u00a0(if required by law): to verify eligibility and validity of consent.<\/li>\n<\/ul>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Minors<\/strong>: in Quebec, consent for individuals\u00a0<strong>under 16 years of age<\/strong>\u00a0must be provided by a parent or legal guardian.<\/p>\n<\/blockquote>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4) How We Collect Your Information<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Directly from you (forms, account creation, orders, emails).<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Automatically via\u00a0<strong>cookies<\/strong>\u00a0and similar technologies.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">From third-party services (e.g. payment processor, analytics tools) where you consent or where required to deliver a service.\n<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>5) Purposes (What Your Information Is Used For)<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Contract fulfillment<\/strong>: creating your account, processing orders, delivery, managing returns.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Communication<\/strong>: confirmations, service notices, support, newsletter (with unsubscribe option).<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Improve and secure<\/strong>\u00a0the site: analytics, fraud prevention, maintenance and optimization of the Service.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Legal compliance<\/strong>: record-keeping, taxation, responses to authority requests where required by law.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Marketing<\/strong>\u00a0(optional, with consent): sending offers, retargeting ads, personalization.\n<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>6) Legal Basis \/ Grounds<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Your consent<\/strong>\u00a0(e.g. non-essential cookies, marketing).<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Contract performance<\/strong>\u00a0(processing an order).<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Legal obligations<\/strong>\u00a0(accounting, taxation).<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Legitimate interest<\/strong>\u00a0(site security, fraud prevention), to the extent permitted by Quebec law.\n<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>7) Cookies and Similar Technologies<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Essential<\/strong>: required for functionality (cart, session). Enabled by default.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Analytics &amp; performance<\/strong>\u00a0(e.g. Google Analytics):\u00a0<strong>disabled by default<\/strong>; enabled only with your\u00a0<strong>consent<\/strong>.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Marketing\/retargeting<\/strong>\u00a0(e.g. Meta\/Google Ads):\u00a0<strong>disabled by default<\/strong>, enabled only if you consent.<\/li>\n<\/ul>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">You can\u00a0<strong>manage your preferences<\/strong>\u00a0at any time via the cookie banner\/preference center. Refusing may limit certain non-essential features.<\/p>\n<\/blockquote>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>8) Automated Decisions and Profiling<\/strong> We do not use fully automated decision-making that produces legal or significant effects on you. If this were to change, we would notify you in advance, including the underlying logic and your right to contest<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>9) To Whom We Disclose Your Information<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Service providers<\/strong>: hosting, payment processing, delivery, email\/marketing, analytics. These third parties only access data necessary for their mandate and are\u00a0<strong>contractually required<\/strong>\u00a0to protect it and not use it for other purposes.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Authorities<\/strong>: when required by law, court order, or to protect our rights, user safety, and the integrity of the Service.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We\u00a0<strong>do not sell<\/strong>\u00a0your personal information.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>10) Hosting and Transfers Outside Quebec<\/strong>\u00a0Your data may be hosted in Quebec and\/or elsewhere in Canada. Some providers may be located outside Quebec\/Canada (e.g. United States). Prior to any transfer, we conduct a privacy impact assessment where required and implement contractual safeguards (protective clauses, technical\/organizational measures) ensuring equivalent protection.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>11) Retention and Destruction<\/strong>\u00a0We retain your information only for as long as necessary for the stated purposes or as required by law. As a general guide:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Order and billing records: 7 years (tax\/accounting requirements).<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Support data: up to 3 years after case closure.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Analytics: generally 24 months (or as per your consent).<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Upon expiry, data is anonymized or securely destroyed.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>12) Security<\/strong>\u00a0We apply reasonable and proportionate security measures (technical, administrative, and physical) to protect your information against unauthorized access, use, modification, or disclosure. No method is foolproof \u2014 we cannot guarantee absolute security.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>13) Your Rights (Quebec)<\/strong>\u00a0You may, upon request and subject to legal exceptions:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Access your information and obtain a copy;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Correct inaccurate, incomplete, or ambiguous information;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Withdraw your consent (e.g. marketing, non-essential cookies), without affecting prior lawful processing;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Request de-indexing of a link associated with your name, in accordance with legal criteria;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Request portability of certain computerized information, once applicable regulations are in force.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To exercise your rights:\u00a0<strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@peptivialab.com\">info@peptivialab.com<\/a><\/strong>. We will respond within the timeframes prescribed by law.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>14) Privacy Incidents<\/strong>\u00a0In the event of an incident presenting a risk of serious harm, we will notify the Commission d&#8217;acc\u00e8s \u00e0 l&#8217;information du Qu\u00e9bec and the affected individuals, and maintain an incident register, in accordance with Law 25.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>15) Communications and Newsletter<\/strong>\u00a0With your consent, we may send you newsletters and offers. You may unsubscribe at any time via the link at the bottom of our emails or by writing to us.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>16) Links and Third-Party Services<\/strong>\u00a0The site may contain links to third-party websites. We are not responsible for their practices. Please consult their privacy policies.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>17) Changes to This Policy<\/strong>\u00a0We may update this policy from time to time. Changes take effect upon publication on this page. In the event of a significant change, we may notify you (banner, email).<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>18) Contact Us<\/strong>\u00a0For any questions, access\/correction requests, or complaints:\u00a0<strong>PeptiviaLab \u2013 Privacy Officer<\/strong>\u00a0Email:\u00a0<strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@peptivialab.com\">info@peptivialab.com<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2014 PeptiviaLab.Com (Quebec, Canada) Last updated: August 15, 2025\u00a0This policy describes how\u00a0PeptiviaLab.com\u00a0(&#8220;we&#8220;, &#8220;our&#8220;, &#8220;the Service&#8220;) collects, uses, discloses, and protects your\u00a0personal information\u00a0when you visit our site, create an account, place an order, or interact with us. In brief: we collect the minimum necessary to process your orders, communicate with you, improve the Service, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-13752","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/pages\/13752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/comments?post=13752"}],"version-history":[{"count":0,"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/pages\/13752\/revisions"}],"wp:attachment":[{"href":"https:\/\/peptivialab.com\/en\/wp-json\/wp\/v2\/media?parent=13752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}