Last updated: August 15, 2025 This policy describes how PeptiviaLab.com (“we“, “our“, “the Service“) collects, uses, discloses, and protects your personal information when you visit our site, create an account, place an order, or interact with us.
In brief: we collect the minimum necessary to process your orders, communicate with you, improve the Service, and meet our legal obligations. Your choices (consents) are respected and reversible.
1) Applicable Laws We process your information in accordance with Quebec laws, including Law 25, as well as PIPEDA where applicable.
2) Person Responsible for the Protection of Personal Information (PRPPI) PeptiviaLab – Privacy Officer Email: info@peptivialab.com This person oversees compliance, responds to your access/correction requests, and handles privacy incidents.3) Information We Collect
- Identification & contact: name, mailing address, phone number, email.
- Account & orders: login credentials, purchase history, preferences, order notes.
- Payment: payments are processed by a third party (e.g. Stripe); we do not store your card numbers.
- Browsing/technical: IP address, browser type/version, pages visited, timestamps, performance data.
- Communications: messages sent to support, newsletter subscriptions.
- Age (if required by law): to verify eligibility and validity of consent.
Minors: in Quebec, consent for individuals under 16 years of age must be provided by a parent or legal guardian.
4) How We Collect Your Information
- Directly from you (forms, account creation, orders, emails).
- Automatically via cookies and similar technologies.
- From third-party services (e.g. payment processor, analytics tools) where you consent or where required to deliver a service.
5) Purposes (What Your Information Is Used For)
- Contract fulfillment: creating your account, processing orders, delivery, managing returns.
- Communication: confirmations, service notices, support, newsletter (with unsubscribe option).
- Improve and secure the site: analytics, fraud prevention, maintenance and optimization of the Service.
- Legal compliance: record-keeping, taxation, responses to authority requests where required by law.
- Marketing (optional, with consent): sending offers, retargeting ads, personalization.
6) Legal Basis / Grounds
- Your consent (e.g. non-essential cookies, marketing).
- Contract performance (processing an order).
- Legal obligations (accounting, taxation).
- Legitimate interest (site security, fraud prevention), to the extent permitted by Quebec law.
7) Cookies and Similar Technologies
- Essential: required for functionality (cart, session). Enabled by default.
- Analytics & performance (e.g. Google Analytics): disabled by default; enabled only with your consent.
- Marketing/retargeting (e.g. Meta/Google Ads): disabled by default, enabled only if you consent.
You can manage your preferences at any time via the cookie banner/preference center. Refusing may limit certain non-essential features.
8) Automated Decisions and Profiling We do not use fully automated decision-making that produces legal or significant effects on you. If this were to change, we would notify you in advance, including the underlying logic and your right to contest
9) To Whom We Disclose Your Information
- Service providers: hosting, payment processing, delivery, email/marketing, analytics. These third parties only access data necessary for their mandate and are contractually required to protect it and not use it for other purposes.
- Authorities: when required by law, court order, or to protect our rights, user safety, and the integrity of the Service.
We do not sell your personal information.
10) Hosting and Transfers Outside Quebec Your data may be hosted in Quebec and/or elsewhere in Canada. Some providers may be located outside Quebec/Canada (e.g. United States). Prior to any transfer, we conduct a privacy impact assessment where required and implement contractual safeguards (protective clauses, technical/organizational measures) ensuring equivalent protection.
11) Retention and Destruction We retain your information only for as long as necessary for the stated purposes or as required by law. As a general guide:
- Order and billing records: 7 years (tax/accounting requirements).
- Support data: up to 3 years after case closure.
- Analytics: generally 24 months (or as per your consent).
Upon expiry, data is anonymized or securely destroyed.
12) Security We apply reasonable and proportionate security measures (technical, administrative, and physical) to protect your information against unauthorized access, use, modification, or disclosure. No method is foolproof — we cannot guarantee absolute security.
13) Your Rights (Quebec) You may, upon request and subject to legal exceptions:
- Access your information and obtain a copy;
- Correct inaccurate, incomplete, or ambiguous information;
- Withdraw your consent (e.g. marketing, non-essential cookies), without affecting prior lawful processing;
- Request de-indexing of a link associated with your name, in accordance with legal criteria;
- Request portability of certain computerized information, once applicable regulations are in force.
To exercise your rights: info@peptivialab.com. We will respond within the timeframes prescribed by law.
14) Privacy Incidents In the event of an incident presenting a risk of serious harm, we will notify the Commission d’accès à l’information du Québec and the affected individuals, and maintain an incident register, in accordance with Law 25.
15) Communications and Newsletter With your consent, we may send you newsletters and offers. You may unsubscribe at any time via the link at the bottom of our emails or by writing to us.
16) Links and Third-Party Services The site may contain links to third-party websites. We are not responsible for their practices. Please consult their privacy policies.
17) Changes to This Policy We may update this policy from time to time. Changes take effect upon publication on this page. In the event of a significant change, we may notify you (banner, email).
18) Contact Us For any questions, access/correction requests, or complaints: PeptiviaLab – Privacy Officer Email: info@peptivialab.com