Find all the answers to your questions about Peptivia Lab peptides:
Payment, Delivery, Storage, and Terms of Use.
We accept Interac e-Transfer and credit card payments through our secure Square platform. Detailed instructions are included in your order confirmation email.
No, at this time we only accept full payment at the time of purchase.
When paying by Interac, please use your order number as the security question answer or reference. Your order will be processed upon receipt of funds.
We deliver anywhere in Canada.
Orders are generally shipped within 1 to 3 business days. Delivery times vary by location but typically take between 2 and 7 business days.
Contact us immediately at info@peptivialab.com if your order is still being processed. If it has already shipped, we can no longer modify the address. You can check your order status under the "Orders" tab in your account.
Yes. Once your order has shipped, you will receive a tracking number by email.
You can also check here : https://peptivialab.com/en/order-tracking/
For safety and compliance reasons, we do not accept returns once a product has been shipped, except in cases of error on our part.
Contact us immediately with your order number and photos of the package received. We will resolve the situation promptly.
Chargebacks initiated by a credit card issuer are taken very seriously. In line with our fraud prevention policy, any chargeback will result in the customer being added to our no-sale list. If you experience an issue with your order, please contact us at any time for assistance.
Before contacting your bank or payment processor, we invite you to reach out to us first at info@peptivialab.com for any payment-related dispute. Many issues can be resolved more quickly through direct communication with our team. Please note that, like chargebacks, payment disputes are taken very seriously and may result in the customer being added to our no-sale list.
Our peptides are delivered as lyophilized (freeze-dried) powder, as any other form would degrade quickly during shipping. Bacteriostatic water for reconstitution is sold separately.
At room temperature, lyophilized peptides remain stable for a few days to a few weeks in their original packaging. For long-term storage, keep them at 4°C or frozen at -20°C, away from light. When thawing, allow vials to reach room temperature before opening to prevent condensation. It is recommended to aliquot peptides according to your needs to minimize freeze/thaw cycles.
Peptides offer various benefits depending on their intended use, including:
For specific benefits, please refer to individual product descriptions.
Our products are intended for research purposes only, as stated in our Terms & Conditions. Personal use is strongly discouraged.
We source premium raw materials and rigorously test every batch in a US-based laboratory. Results are updated regularly.
You may have your product tested at an accredited HPLC laboratory. If results are unsatisfactory, we will reimburse the HPLC test cost, the full amount of your order, and shipping fees.
For new customers, an account is automatically created with your first order. Login credentials are sent to your email.
lick "Forgot password" and check your inbox (including spam/junk). If the problem persists, contact us at info@peptivialab.com.
You can reach us at info@peptivialab.com or use the live chat on our website.